Our Pledge
100% Satisfaction Guarantee:
We are only as good as the quality of flowers we use and the designs we create for our customers. If you are unhappy with any aspect of the flowers and/or the design, we will put it right and provide you with an immediate replacement, as appropriate.
Service Standards:
All communication with Pure Floral Design will be by telephone, email, personal visit or text.
All telephone calls /emails/ texts will be returned same day.
Home /Business visits will be organised within 36 hours of the initial request.
Quotations /specifications will be issued within 24 hours of the visit.
Customer Feedback:
We listen and value the opinion of all our customers and therefore encourage you to give us regular feedback, be that good, bad or indifferent, so that we can continuously improve on the product and service we provide.
The Pure Philosophy
Passionate about what we do - providing the finest quality flowers at affordable prices. Designs of simplicity, style and originality bespoke to each customer.
We are in the business of making our customers happy; we judge our success or failure by the feedback we receive from you. We will not compromise on quality or service.
We will give you, each and every time, a floral experience you will never forget.